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MemberClicks' Great Small-Staff iPad Giveaway When Apple made its big iPad announcement, we started thinking ... How could small-staff associations use the iPad to manage their business operations? We were intrigued,...

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Working virtually: How one small-staff does it I had a chance Tuesday to speak with Debra Helwig (you may know her on Twitter as @dhelwig) to find out more about her organization's operations. Debra is the marketing and...

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Introducing ... The Small-Staff Journal Happy Monday! I hope everyone attending ASAE's Great Ideas Conference made it to Colorado safely, and if you're not able to be there in person, be sure to follow the Twitter...

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Splash: A Blog from MemberClicks Rss

Beyond the Big Three: FriendFeed

Posted on : 25-01-2010 | By : Shannon Otto | In : resources, social media

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This is the final installment in a 12-part series called “Beyond The Big Three,” which highlights social networking sites other than Facebook, Twitter and LinkedIn. There are tons of other social media outposts on the Web, and they’re great places for associations to curate content. The previous 11 installments can be found here. Thanks for reading!

I had to search through the archives to make sure I hadn’t already written about FriendFeed — I could have sworn I had! If you’re not familiar with FriendFeed, it’s a really cool tool that lets you post status updates, photos and links (and more!) across multiple social networks, including Facebook and Twitter.

What makes FriendFeed different, you might ask. It combines feeds from other outposts — such as Facebook, Flickr, YouTube and Twitter — to create one complete stream in one place. And it lets you access that stream in multiple ways.

If you already have a Facebook, Twitter or Google account, you don’t even need to create a separate account for FriendFeed. You can use any of your login information for the previous sites, which is pretty convenient!

When you add fellow FriendFeed users as friends, you receive a customized stream that includes their Twitter updates, Facebook updates, videos and links. You can view your stream directly on FriendFeed’s site, through Facebook, via e-mail or via RSS (in a reader such as Google Reader).

Similar to Facebook, there is a “Like” button for your friends’ items, as well as the option to comment.

There are a few different ways to post something on FriendFeed. You can simply update from FriendFeed.com, and direct your update to whichever outposts you’d like. You can also post via e-mail (which works well for attached photos). And FriendFeed has its own version of Twitter’s “re-tweet,” as well. Each entry has a “Share” link beneath it, and clicking that will bring up a box with a few options for sharing it.


So how can associations use FriendFeed?

The site supports “Groups,” which multiple people can subscribe to and receive information from. For example, if your association began a FriendFeed account for the organization and a corresponding group, members could join the group and receive updates from one another and the association simultaneously. Everyone in the group can share things with one another, and leave comments that all members can see. Groups can be public or private.

FriendFeed could be a great way for members to interact while still experiencing the “stream-style” of information, which is becoming increasingly popular. It even reminds me a little bit of the mobile hub ASAE and The Center created for the Annual Meeting back in August — combining everyone’s comments about #asae09 in one place.

But meetings and events aren’t the only times small-staff associations could potentially use FriendFeed. The site is an ideal way for members to interact and share information about the industry. Imagine a “mini-Twitter,” in which only members’ and the organization’s updates appear and everyone can interact within it. Pretty cool.

Rather than just using FriendFeed during your events, though, members can share information all the time — FriendFeed allows them a central location to collect all status updates and one condensed feed from which to view them.

Check it out and see what you think. How could your organization use FriendFeed?

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On associations and newspapers

Posted on : 19-01-2010 | By : Shannon Otto | In : resources

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There have been a few posts around the community lately about two-dimensional thinking and comparing newspapers to associations. And I’ve gotta say, it’s not such a stretch.

If you’ve been following Splash for a while, you might recall I studied journalism in college and I spent many, many hours in the newsroom at our student paper. Newspapers are near and dear to my heart, and I still love settling into Sunday brunch with the newspaper and a huge cup of coffee.

What does this have to do with associations, you might ask. See, newspapers and associations have a lot in common. Both are struggling with how the Internet affects their business model, among other things.

To be honest, reading the newspaper and clipping coupons leaves me with a feeling of nostalgia. It’s so much easier to find coupons for specific products I want using the Internet, and I’m definitely guilty of eating breakfast and sipping my morning coffee with my trusty MacBook in front of me.

I still love newspapers, though, and here’s a big reason why: Studies have shown that the most original reporting comes from traditional media sources.

It makes sense. How often do you see the same old content repurposed on blogs? Maybe it’s true that anyone can be a reporter, but professional journalists are able to provide news analyses, which are sort of a cross-breed of news stories and editorials. They’re intended to help readers fully understand the implications of a certain story and are written from different, less-explored angles.

Finally! Some association stuff…

Do you want your members to feel nostalgic when they participate in your organization? (I hope not.) Should your meetings feel antiquated and leave your members searching for another way to get the information? (No.)

It’s true that talk alone won’t save associations, just like it couldn’t save newspapers. The newspapers that have a specific focus, such as smaller local papers, are the survivors so far. It’s the larger, less specialized publications that are in danger. Sound familiar?

A step in the right direction could involve changing your communication strategy, experimenting with micro-pricing and other business models or targeting more niche groups.  So what are you going to do to make sure your (old) members don’t talk fondly about “the days when associations used to exist?”

(Image via Flickr.)

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Beyond the Big Three: Foursquare

Posted on : 18-01-2010 | By : Shannon Otto | In : resources, social media

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This is the 11th in a 12-part series called “Beyond The Big Three,” which highlights social networking sites other than Facebook, Twitter and LinkedIn. There are tons of other social media outposts on the Web, and they’re great places for associations to curate content. The previous 10 installments can be found here. Stay tuned.

You may have heard about Foursquare in recent weeks or months; it’s been called the “Twitter of 2010” by some. Foursquare combines two important trends in the social web: location and mobile technology. But if you haven’t heard about it, don’t worry! It’s generally more popular in larger cities right now, but it’s expanding quickly.

Essentially, Foursquare is an application that enables “checking in” at various locations. The application uses GPS to identify where you are and will give a list of nearby places from which to choose, but you can always add a place if it’s not available.

According to its Help page, When you tell foursquare where you are, that’s called “checking-in”. You can check-in from parks, bars, museums, restaurants…  really anywhere. Foursquare then will let your friends know where to find you.

The site aims to help you find friends and acquaintances in your city. There are apps available for smartphones such as iPhone, BlackBerry, Palm Pre and Android, but if you don’t own one of those phones, you can check in using a basic text message – attach your phone number to your account and text your check-ins to 50500.

Besides checking in and updating your location, there are few other parts of Foursquare.

The Mayor

If you check into a certain location more than anyone else, Foursquare will crown you “The Mayor.” Many bars and cafes in bigger cities (such as New York) sometimes give the current mayor some perks, such as a discount or a free coffee. But if someone comes along behind you who has checked in more often, they can “steal” the title.

Badges

According to Foursquare, Badges are little rewards you earn for doing checking-into interesting places. For example, staying out late on a school night or frequenting too many karaoke bars. Foursquare says many badges are tagged to venues. For example, people could tag a bar “karaoke,” “pool table,” etc…

Points

Foursquare awards points for pretty much every check-in. You’ll get points the first time you check in at a certain location and when you add a new venue. Basically, the more you experience, the more points you’ll get. Foursquare says it is still figuring out what to do with the points earned. In December, though, the company donated $0.04 to charity for every point earned.

Since Foursquare updates are tied to locations, when you click on someone’s update, you’re brought to a page that looks like this:

Granted, Foursquare is more popular in bigger cities such as New York, Washington DC and San Francisco, but let’s think about the implications for associations.

What if your organization could use Foursquare for its annual meeting or conference? I know someone else in the association world has blogged about this before, and I’ve searched through archives and found nothing. So if this was your idea, please let me know!

However, thinking back to ASAE and The Center’s Annual Meeting, I think a Foursquare-type application would have been immensely useful. (The fact that the meeting was in Toronto made using our cell phones a little more difficult, but I digress.) The convention center was so huge and after-hours, people were spread out at tons of different restaurants and bars. Using location-based technology might have allowed us to meet even more people!

Foursquare can be integrated with both Facebook and Twitter, so your status updates there can also be read as check-ins. Additionally, check out this blog post (from yesterday!): Five Simple (and Fun) Ways to Promote Nonprofits on Foursquare.

Edit: This post from Mashable just showed up in my Google Reader: How Nonprofits and Activists Can Leverage Location-Based Services. Great stuff here!

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The Bigger Picture: Global Aid

Posted on : 14-01-2010 | By : Shannon Otto | In : links

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By now, we’ve all either heard about the earthquake in Haiti or we’ve been glued to our televisions watching CNN’s eerie coverage. The earthquake was estimated to be 7.0 in magnitude, and was felt as far away as Cuba, 200 miles from Haiti. Death toll estimates are now at least 50,000 and at most, more than 100,000, while the impoverished nation’s capital is now destroyed.

Haiti is the poorest country in the Americas and is one of the world’s least developed nations. Many Haitians are still trapped in rubble and the world is rushing to get medical aid, food and water into the country.

Acronym’s Kristen Clarke wrote two excellent posts about what associations are doing to help. She writes, The American Red Cross, World Vision International, Oxfam, numerous faith-based relief services, and myriad other disaster relief charities have already set up emergency funds. But if you don’t work for an association such as the American Red Cross and still want to help out, here’s a few suggestions.

Many organizations have enabled donations through mobile devices. Text HAITI to 90999 and $10 will go to the International Red Cross and be charged to your next cell phone bill. It’s been confirmed that more than $3 million has been raised through these text messages alone. Pretty amazing for mere $10 increments!

If you’d like to consider other opportunities to help, here’s a great list of organizations to consider.

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Contacts, solution, clarity

Posted on : 14-10-2009 | By : Shannon Otto | In : resources, social media

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If you haven’t stumbled upon the quirky and completely amazing Indexed yet, I beg you to check it out. Jessica is wonderfully creative and posts daily diagrams, usually about seemingly complicated things, and they are hilarious. (The blog is not association-related, but I dare you not to click through some of her archives. A-mazing.)

Last week, Jessica posted the gem above, and it struck a chord with me. Of course social media is about clarity, as others have more eloquently blogged about. But this little Venn diagram is just so succinct. Social media is much more simple than some people think, but without all three elements, your organization probably won’t get great results.

Which ingredient do you think is the most important? Should you even focus on one more than the others? Which one presents the greatest challenge to your association?

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