Since the 2010 Technology Conference and Expo is next week, I wanted to introduce everyone to the MemberClicks team members who will be in Washington DC. Last week, I introduced you to Solution Adviser Hannae Berhanu. This week? Customer Maximization Lead Duncan McCreery.

Duncan has worked at MemberClicks for two years now, and just recently moved into the Maximization Team Leader position. Prior to that, he was a solution adviser, and helped implement more than 50 small-staff associations during his time in that role.

Last fall, we developed the Customer Maximization Program to ensure that we always stay engaged with our customers and be certain our solution meets their ever-changing technology needs. As Customer Maximization Lead, Duncan trains our organizations’ administrators each month to help them put their data to better use and get the most from their MemberClicks solution. He focuses on enhancing our customers’ knowledge and use of the MemberClicks solution through trainings, consultations and optimizations.

Because we serve so many different organizations and their purposes and missions run the gamut, Duncan enjoys the change that comes with his role each day. Prior to joining MemberClicks, Duncan was an English teacher in Russia, which is a huge asset as he assists and trains customers. And his interest in the ever-expanding world of technology doesn’t hurt, either!

When he’s not helping our customers offer amazing membership experiences, the Cleveland native (and huge Browns fan) likes to read fiction and newspapers, and also brush up on his Russian. He’s looking forward to meeting with as many small-staff association staffers as possible, and is always ready to chat about technology solutions, whether MemberClicks is the right fit for you or not.

For more information, feel free to e-mail Duncan at duncan@memberclicks.com, or reach out to him on his LinkedIn page. And please stop by booth 326 next week at the Technology Conference and Expo!