“That’s not in my job description” doesn’t cut it
Posted on : 10-12-2009 | By : Shannon Otto | In : links, resources
Tags: association management, MemberClicks, small-staff associations
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It’s a new week, everyone! I hope you all had fun and/or relaxing weekends and enjoyed yourselves. I wanted to continue a mini-series I started last Monday by searching for some more resources and articles for small-staff associations.
This is a rather lengthy article from a very old issue of Associations Now, but I still think it’s worth taking a look at. Strength in the Small-Staff takes a look at tons of aspects of association management from a small-staffer’s point of view. From hiring smart to assigning work to finding volunteers, Carl Levesque reminds small-staff execs that they’re all in the same boat. Your job description might say one thing, but be flexible when it comes to your actual duties.
I found this great post in the archives of Wes Trochlil’s Effective Database Management: Even the big guys struggle with system implementation. Don’t think that technology implementation is difficult just because you only have one (or two or three or nine) staffers. Sometimes the more people you have involved in the selection and implementation of an AMS, the more difficult it can be to make decisions. Remember that old adage, too many cooks spoils the soup? Too true.
How approachable is your CEO? No matter what size your organization, management style speaks volumes to employees. Is there an open door policy? Must all communication be done through e-mail, as David M. Patt wrote about at Association Executive Management? There are tons of inter-office communication styles, and small-staff execs should encourage face-to-face communication, but not so much that people can’t get their jobs done!
I loved this April post at Insights from a Future Association Executive about going above and beyond. As an employee of a small-staff association, there are tons of hats to wear. But, Bruce Hammond writes, Members can see [which staffers do more than expected]. They know who is willing to go above and beyond, and who is not. A heavy observation, and not something to take lightly.





Shannon, thanks for the mention. That IS a great thought to keep in mind. Size of implementation is not the key factor; it’s project management, pure and simple.
Wes Trochlil