Ideas for a more fulfilling virtual meeting experience
Posted on : 08-27-2009 | By : Shannon Otto | In : meeting and event planning, member relations, technology
Tags: ASAE, asae09, chat, conference, interaction, meeting attendance, virtual attendance
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This is part two of a series exploring the value of virtual attendance following the Aug. 25 Association Chat (#assnchat) on Twitter. Part one can be found here.
It’s no secret the economy is flailing. And, though things are looking up, a trip to Toronto for ASAE and The Center’s Annual Meeting and Expo probably wasn’t in many organizations’ budgets this year. Creating a fulfilling virtual experience one year can drive “real-life” attendance for the following year, which should be ASAE’s goal.
I initially was going to rehash some highlights and quotes from the transcript, but I ended up retyping practically everything. Some key takeaways, though:
- Virtual attendees could pair up with exhibitors for sponsorship on blogs. For example, a blogger would host an ad for a certain exhibitor in exchange for them sponsoring the blogger’s virtual attendance. (@maggielmcg)
- Create a virtual event manager role to maximize virtual attendance. (@maggielmcg, @jmoonah)
- Charge for the edited package of video, audio, etc… There should be a revenue stream attached to valuable content. (Many participants shared this view.)
- What if virtual attendees had access to the live sessions and then paid what they thought it was worth afterward — otherwise known as the Radiohead model? (@dcoriale)
- “Virtual” could encompass a lot of items put together that could not be so easily replicated (i.e. professionally edited packages). (@spkrinteractive)
- Offer a “teaser” for free (perhaps of the general sessions), but have virtual attendees pay for other content. (@spkrinteractive)
- Most content creators want to be paid for what they create. (@busyevent) (My thoughts: Does it matter who pays them? It could be the association, the virtual attendees or perhaps the exhibitors.)
- Volunteers could tweet and take video from each session. (@ceosolutions)
The amount of interaction available to virtual attendees should determine the event’s monetary worth. Maybe it’s worth nothing. Personally, I like the idea of hiring official content creators to document each session — they could essentially function as reporters. (I think it’s the journalist in me really likes this idea!) At this year’s ASAE, it seemed as if the majority of active Twitter users went to the same few learning labs, which minimized the amount of possible coverage.
Jeff De Cagna (@pinnovation), the chat’s moderator, said he was concerned that “associations are looking for ways to make virtual attendees pay for value that should be free. [IRL attendees] pay for the actual value of experience.”
Although I agree with that statement, shouldn’t there be a certain level of experience and interaction that comes with virtual attendance? Of course, face-to-face interaction always trumps electronic, but virtual attendance is becoming more viable as technology continues to evolve.
Perhaps there wasn’t a huge capability for a stellar virtual experience at ASAE this year, and that’s OK — we should look ahead to ASAE 2010 and explore different options. At the rate technology is evolving, there are probably possibilities for next year we haven’t even thought of yet.
The chat’s transcript is available here.





[...] Ideas for a more fulfilling virtual meeting experience This is part two of a series exploring the value of virtual attendance following the Aug. 25 Association Chat (#assnchat) on Twitter. Part one can be found here. It's… [...]
Thx for this post. Great thoughts.
You mention that ASAE’s goal should be to drive more attendees to their next conference. It seems to me that the goal should be to provide value to members and to demonstrate the value of membership to prospects. If an association begins to make decisions based on revenue, they may stray from their strategic goals.
I am certainly not against an association gaining revenue provided that they realize the impacts. What is being lost by taking in that revenue? What other opportunities could have created a greater gain for the association?
Swan
I absolutely agree that ASAE’s goal should be to provide value to its members.
To clarify my original point, I think ASAE should want to drive more attendees to its conference by demonstrating its value through virtual attendance. If attendees can gain insight and learn via the Internet, they could learn that much more “in real life.” It’s partially about revenue, but more about making sure members get the most out of their experience, whether it’s in real life or virtually.
It just seems many associations are missing out on great opportunities by not making information from conferences and meetings as readily available online as possible.
For Associations, I think about the virtual component as an invitation to share the story of this great organization and event with others. By sharing the content for free, you are in essence “bottling the magic” of your conference and giving everyone a small sample of the experience. This serves two purposes:
(1) You introduce (or remind) existing members why your “Global” Education Congress is so magical and that they should attend next time.
(2) Using Social Media, you make it easy for your thousands of evangelists (members) to share the content (or experience) with other “like minded” people that might not be members and/or might not be familiar with your organization.
For an organization that is trying to grow globally – this word of mouth approach seems easier and cheaper than implementing a formal marketing campaign. Don’t you think? Who better to share the content and evangelize your organization than your existing members!
Those are my two cents.
- Sam
PS Here is list of resources to help event organizers create great webcasts: http://interactivemtgtech.wordpress.com/2009/08/13/18-tips-to-make-your-event-webcast-rock/